Support
Answers to what people usually ask before and after signing up.
Frequently Asked Questions
How do I get started with Fanus?
Tell us about your organization and we'll set up your space, help you import existing members and events, and walk your team through it directly. No self-serve onboarding maze.
Can I migrate my existing data?
Yes. We handle the import of members, events, and content from whatever you're using today, as part of onboarding on every plan.
What kind of support do you offer?
Email support from a small, dedicated team — most replies land within a business day. Enterprise plans get a direct line.
Can I cancel my subscription anytime?
Cancel anytime, with no contract and no exit fee. Your data stays exportable for 30 days after cancellation.
Is my data secure?
Encrypted in transit and at rest, backed up daily, and GDPR-compliant by design. We don't sell or share organization data — that's not the business we're in.
Is Fanus open source?
Fanus runs on Cocoso, our open-source core, which you're always free to self-host instead. Choosing Fanus means we run, secure, and update it for you.